Data Privacy and Confidentiality Policy

1. PURPOSE AND SCOPE
This KVKK and Privacy Policy determines the principles regarding the processing and protection of personal data collected through the [www.theterraconcept.com] website and/or mobile application operated by [The Terra Consept] (hereinafter referred to as the "Company").

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2. COLLECTION AND PROCESSING OF PERSONAL DATA

The Company collects personal data of its customers in order to provide better service to its customers, develop products and services, and fulfill its legal obligations. This data may be processed for the following purposes, based on the explicit consent of the customer:

Receiving and delivering orders,

Promotion of products and services, campaign and information activities,

Intra-company statistics and analysis studies,

Fulfillment of legal obligations.

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3. TYPES OF PERSONAL DATA COLLECTED

Personal data collected may include the following information:

Contact information such as name, surname, e-mail address, telephone number, delivery address,

Payment and billing information,

Customer service records,

Data regarding user habits and preferences.

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4. PROTECTION OF PERSONAL DATA

The Company takes the necessary technical and administrative measures to protect the personal data of its customers. In this context:

Personal data can only be accessed by authorized personnel,

Firewalls and encryption methods are used to protect data against unauthorized access,

Data is kept securely throughout the storage period.

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5. SHARING OF PERSONAL DATA WITH THIRD PARTIES

The Company does not share personal data of its customers with third parties, except in the following cases:

Sharing with relevant official authorities within the scope of legal obligations,

Sharing with cargo and courier companies for the purpose of delivering orders and providing logistics services,

Sharing with relevant banks and financial institutions for the purpose of carrying out payment transactions.

 

6. CUSTOMER RIGHTS

Customers have the right to apply to the Company and:

Learn whether their personal data is being processed,

Request information about the processed personal data,

Learn the purpose of processing personal data and whether they are being used in accordance with their purpose,

Learn the third parties to whom personal data is transferred domestically or abroad,

Request correction of personal data if it is processed incompletely or incorrectly,

Request deletion or destruction of personal data,

Object to a result resulting from the analysis of processed data through automated systems,

Request compensation for damages in the event of damages due to unlawful processing of personal data.

 

7. COOKIES AND OTHER TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to improve user experience and provide personalized content. Users can prevent the use of cookies via browser settings.

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8. POLICY CHANGES

The Company may update this Privacy Policy and KVKK provisions whenever it deems necessary. Any changes made are published on our website and presented to users.

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9. CONTACT INFORMATION

You can contact us for any questions and requests regarding your personal data:

Address: Fenerbahçe Mah. Alageyik Sok. No:21B Kadıköy İstanbul

Phone: 0536 478 46 65

E-mail: info@theterraconcept.com