FREE SHIPPING AND RETURNS
Theterraconcept.com aims for The Terra Concept unconditional customer satisfaction principle in online shopping.
Free Shipping: Orders of 1,000 TL and above are sent free of charge with the contracted cargo company. The delivery date is specified on each product page for the products you purchase from Theterraconcept.com. Please check your delivery address before placing your order.
In accordance with the relevant legislation; At the stage of delivery of postal items to the recipient by service providers (postal-cargo companies); at least; the recipient's name-surname, TR identity number (passport number for foreign nationals, number of an equivalent document with international validity or the document number issued by the TR competent authorities to determine the identity) are recorded and kept confidentially for at least two years to be presented to the relevant authorities when necessary. If the recipient does not want to provide their identity information, the shipment is not delivered and is returned to the sender.
Free Return Shipping: If you want to return the product you purchased, you can send it free of charge if you create a return request from My Account > My Orders page before 14 days have passed from the invoice date and send it in accordance with the return shipment method.
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RETURN CONDITIONS:
15-Day Return Right: You can return the products you purchased without damaging, using and impairing the re-salability of the product within 15 calendar days from the delivery date. You can start your return request with The Terra Concept Easy Return service.
Free Return Right: If you send the products you want to return by creating a return request from My Account > My Orders page, you will not pay a shipping fee.
Replacement from Store: You can replace the products you purchased from Theterraconcept.com with any product you would like from our Fenerbahçe / Istanbul store within 15 days.
Return Receipt Notification: You will be notified via e-mail when your return reaches us.
Refund: After your return reaches us, it is checked whether the return conditions are met and the refund transactions of the products that are suitable for return are completed within 3 business days. When your refund process is completed by theterraconcept.com, you will be notified by e-mail. After this stage, the time it takes for the refund to be reflected in your account varies depending on the bank processes. You can follow up on your refunds by contacting your bank.
For support, you can send an e-mail to info@theterraconcept.com or call the Customer Relations Line at 0536 478 46 65.